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All pages and customer data in our web site are encrypted for your safety.

Our orchid shop contains hundreds of plants and supplies. 

Privacy Policy

The only personal data we require are Name; address; telephone number; email address; and shipping address.  If you do not want to give your birth date, put anything in the fields.  We do not sell any age dependent items requiring an age.

 If you are not certain if a variety of Orchid is appropriate for you - email us.  We will be happy to make suggestions and discourage orchids that are not appropriate for your conditions. 

 

Once an order is shipped we can not accept returns for credit unless they can be accompanied by a governmental (State or Federal) health certificate.  Plants sent without a health certificate need to be destroyed or placed in quarantine.  

We have expanded our shipping of orchids.   We may ship any day except Sunday USPS priority mail two day delivery.  To many locations Friday and Saturday shipments are more reliable as the Post Office seems to use the weekend to clear their backlogs.

If we are out of an item we will notify you for your possible substitution of another item or the removal of the item from your order per your instructions. 

Orders over $75.00 are shipped prepaid by  us.

  CREDIT CARD ACCEPTANCE 

As an additional safety against hacking we do not store credit card information of any customers  If you wish to pay by credit card, The credit card companies receive your information and processes it, without ever displaying it to us.  We never see and never store credit card information on our web site.

Warranties. We promise to ship the plant ordered according to the Id as registered with the Royal Horticultural Society, who are the official registrar for all orchid names.  Clonal names are not official and are ignored unless specifically stated for some awarded plants.

Ownership of the plants transfers to the customer when we transfer control  to a common carrier, usually the US Postal Service.  They are insured for $50 unless the customer aggress to pay for additional insurance.  Damages in ship must be filed by the customer with the Postal Service.

Warranty on budded or spiking plants - While we can not guarantee buds will not blast or fail to develop, we have great success in shipping plants in bud.  For those few who have the misfortune to lose the buds, we will issue a  credit toward your next order equal to the difference from Flowering to not-correctly-in-flower price, usually $10.00.  This is our only warranty on flowers and buds.  We are the only shipper to give any Warranty on flowering orchids.

 Damage in shipment  -- We ship USPS and all packages are insured for $50 or higher if you request and pay for the additional charges.  If there is damage in shipping it is the responsibility of the post office and claims must be filed with them immediately.  We can not be held responsible for damages when the packages are out of our control. 

Orders are usually shipped with 3 days after the order is received.

New feature in our store catalog.  Now when you select an item to consider if you click on the photo it will be replaced by a full screen image.  Click on any of the black around the photo to return to the store.  It also corrects the distortion that resulted from all thumbnails not being a square.

I accept the terms and conditions ENTER STORE


I do not accept the terms and conditions. EXIT